Jellycat Timmy Turtle

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Delivery & Shipping
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Local Delivery

Delivery Locations

We provide shipping service exclusively within Singapore

Shipping Terms and Conditions
At Motherswork, we offer convenient delivery options to ensure your orders reach you efficiently:

Standard Shipping: $8 (3 to 5 working days)
FREE Standard Shipping: Over $60

Standard Delivery Timeline
Standard delivery takes three to five working days for order processing and delivery. Our delivery service operates Monday through Friday. Once items are processed and picked up, our logistics partner (Ninjavan) aims to deliver within the next day.

Orders Placed on weekends and Public Holidays will be processed on the next business day.

*During festive seasons or exceptional circumstances, such as high order volumes or unforeseen events, our team may require an additional 1 to 2 working days to prepare and dispatch your order

Same Day Delivery – Lalamove

For urgent orders, place your order before 12pm to enjoy our Same Day Delivery service at an additional charge of $15. Receive your order between 3pm to 9pm on the same day of purchase.

Kindly note that this the Same-Day delivery service is only available from Mondays to Fridays excluding Public Holidays. A re-delivery fee may apply for unsuccessful delivery attempts that require re-delivery.

At Motherswork, we understand that urgent needs can arise beyond our daily same-day service cut-off times.
Don't fret! We've got you covered with our Priority Express Delivery Service.

How it Works:
If you've missed the daily same-day service cut-off time, simply reach out to our dedicated Customer Service team via WhatsApp text at 92987301. Request for our Priority Express Delivery Service at a nominal fee of $40!

Please note: This special service is available exclusively on weekdays after 12pm ensuring your urgent needs are met promptly.

Local Assembly Service via Motherswork Delivery Team
Cots/Cotbeds: $80 per location
Playhouses: $150 per set
Average Booking : 3 to 7 working days

Self Collection

Self-Collection @ Motherswork Great World (Temporarily Unavailable for whole of May 2024)
Self-Collection is available at Motherswork Great World, from 10am to 9pm. We encourage collecting your orders on weekdays so as to minimize waiting time and expedite the process of fulfilling your orders.

1 Kim Seng Promenade
#02-118
Singapore 237994
Tel: 6738 5886

Please be informed that this location serves solely as a self-collection point. Kindly note that no exchanges will be accommodated during the collection of orders.

Kindly refrain from collecting your order(s) until you’ve received the self-collection confirmation email.

If you haven't received an email within 5 working days, please ensure to check your spam or junk email folders.
(E.g Email Subject Title: Ready for Collection at Great World Store)
If the self-collection email is still not found, please reach out to our customer service team at sales@motherswork.com.sg for further assistance.

Kindly arrange to collect your order(s) within 7 days after receipt of the e-mail. In the event orders that are not collected within this period, they will be returned to our warehouse located at 8 Lorong Bakar Batu #05-12 Singapore 348743 with additional 7-days extension.

Please contact our Customer Service team with your Order ID at sales@motherswork.com.sg or WhatsApp text at 92987301 before heading to our warehouse.

Self-Collection @ HQ (Orders placed before 12pm) (Temporarily Unavailable for whole of May 2024)

8 Lorong Bakar Batu

#05-12

Singapore 348743

Collection at our warehouse is available between Mondays and Fridays, excluding Public Holidays, from 9am to 12pm and 2pm to 5.30pm on the same day of order.

International Shipping

For shipping requests outside Singapore, kindly contact us via email at info@motherswork.com.sg.

Please provide us with the following details:

Name:
Email address:
Contact No.
Shipping address:

Our dedicated team will assist you in arranging overseas shipping to your specified address

Refund & Exchange Policy

We only accept returns or exchanges for defective items.

We regret to inform you that exchanges or refunds cannot be processed at our physical store unless specifically stated otherwise.

Should you receive a defective item, kindly contact our Customer Service team at sales@motherswork.com.sg.

Please include your Order ID, details regarding the defective product, and attach supporting photos or videos. Returned items must meet the criteria of being in their original condition, packaging, and include all parts and accessories within 7 days of delivery to qualify for eligibility.

Exchanged products must be of equal or higher value, requiring a top-up if the value is higher. For returns, we will issue a refund in the form of a Motherswork online store credit, excluding delivery charges and promotional discounts, upon approval of the return and refund request.

Refunds or exchanges are strictly not allowed for the following items:

Soft toys / plush toys
Books & stationery
Adult swimwear
Adult intimates
Bath and skincare products
All other cleaning products
All other hygiene products
Items on sale
Any other items at the discretion of Motherswork

GST refund is not applicable for all online orders

RETURNS

Please read the instructions below on how to raise a return request.

All returned goods will be inspected upon arrival at our appointed addresses and the buyer will be notified within 3 business days about the return's eligibility. Please remember to include the order number (e.g. #10005) when making the return. All items must be returned in resalable condition in original packaging and exchanged only one time per invoice. Returns that are not in original condition, outside of this time frame or unauthorized returns cannot be accepted.

Instructions for Return(s)
To raise a return, kindly contact our Customer Service team at sales@motherswork.com.sg to submit a return request within 7 days from the date of receipt before visiting our Headquarters.

1. Please send an email to our Customer Service Team with the following information:

Full Name
Order Number ID (e.g #10005)
Item(s) to be returned
Reason(s) for the return
A photograph of your purchase

Refunds will be given at the discretion of the Company Management.

2. Our Customer Service Team will acknowledge your request and confirm your details.

4. Do send the item(s) that you wish to return to the following address by courier within 7 days:

Motherswork Pte Ltd

8 Lor Bakar Batu

#05-12

Singapore 348743

Please note that the buyer will bear the shipping expenses for returning the item(s) to Motherswork and is responsible for the safety of the delivery. Upon meeting our return policies and confirming the original condition of the items, all returns will be processed within the next 3 business days. An email notification will be dispatched to you promptly upon completion of the refund from our end. Your refund(s) will be issued in Motherswork Online Store credit within 7 business days. For any further queries or clarifications regarding your refund(s), please reach out to our Customer Service Team directly.

Should the return not be accepted, the customer has two options:

Collect the items from Motherswork Headquarters.
Request item return through a Motherswork appointed courier service ($15 fee).

Upon approval of the return, the value of the returned item in Motherswork Points will be refunded through a Motherswork Online Store gift card. The gift card will be sent to the registered email address associated with the order.

Refunds are subject to the discretion of Company Management.

The price of the item I purchased has changed since I received it.

We regret to inform you that our pricing is subject to change based on various factors such as market trends, stock availability, and consumer demand. Unfortunately, we are unable to refund the price difference for items previously purchased.

Is it possible to make changes to or cancel my online order after it has been placed?

Once an order has been successfully placed, our system does not allow modifications to the selected items or the delivery/contact details. If you wish to cancel the entire order, please contact our customer service team via email. It's important to note that all items are subject to availability, and we cannot guarantee their continued availability if you choose to re-place the order.

Motherswork Headquarters
8 Lorong Bakar Batu
#05-12
Singapore 348743

Operating Hours:
Monday to Friday (excluding Public Holidays)
9am to 5pm (Avoid lunch break: 12pm to 2pm)

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Dimensions: 28cm x 20cm x 16cm
Sitting Height: 28cm
Main Materials: Polyester
Inner Filling: Polyester Fibres, PE Beans
Hard Eye

Care Instructions: 30 degree Celsius wash only; do not tumble dry, dry clean or iron. Check all labels upon arrival of purchase
Safety Recommendations: Suitable from birth
Tested to and complies with EN71, ASTM, and ISO 8124

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Jellycat Timmy Turtle

Local Delivery

Delivery Locations

Same Day Delivery – Lalamove

Self Collection

International Shipping

International Shipping

Refund & Exchange Policy

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