We provide shipping service exclusively within Singapore
Shipping Terms and Conditions At Motherswork, we offer convenient delivery options to ensure your orders reach you efficiently:
Standard Shipping: $8 (3 to 5 working days) FREE Standard Shipping: Over $60
Standard Delivery Timeline Standard delivery takes three to five working days for order processing and delivery. Our delivery service operates Monday through Friday. Once items are processed and picked up, our logistics partner (Ninjavan) aims to deliver within the next day.
Orders Placed on weekends and Public Holidays will be processed on the next business day.
*During festive seasons or exceptional circumstances, such as high order volumes or unforeseen events, our team may require an additional 1 to 2 working days to prepare and dispatch your order
Same Day Delivery – Lalamove
For urgent orders, place your order before 12pm to enjoy our Same Day Delivery service at an additional charge of $15. Receive your order between 3pm to 9pm on the same day of purchase.
Kindly note that this the Same-Day delivery service is only available from Mondays to Fridays excluding Public Holidays. A re-delivery fee may apply for unsuccessful delivery attempts that require re-delivery.
At Motherswork, we understand that urgent needs can arise beyond our daily same-day service cut-off times. Don't fret! We've got you covered with our Priority Express Delivery Service.
How it Works: If you've missed the daily same-day service cut-off time, simply reach out to our dedicated Customer Service team via WhatsApp text at 92987301. Request for our Priority Express Delivery Service at a nominal fee of $40!
Please note: This special service is available exclusively on weekdays after 12pm ensuring your urgent needs are met promptly.
Local Assembly Service via Motherswork Delivery Team Cots/Cotbeds: $80 per location Playhouses: $150 per set Average Booking : 3 to 7 working days
Self Collection
Self-Collection @ Motherswork Great World (Temporarily Unavailable for whole of May 2024) Self-Collection is available at Motherswork Great World, from 10am to 9pm. We encourage collecting your orders on weekdays so as to minimize waiting time and expedite the process of fulfilling your orders.
1 Kim Seng Promenade #02-118 Singapore 237994 Tel: 6738 5886
Please be informed that this location serves solely as a self-collection point. Kindly note that no exchanges will be accommodated during the collection of orders.
Kindly refrain from collecting your order(s) until you’ve received the self-collection confirmation email.
If you haven't received an email within 5 working days, please ensure to check your spam or junk email folders. (E.g Email Subject Title: Ready for Collection at Great World Store)
If the self-collection email is still not found, please reach out to our customer service team at sales@motherswork.com.sg for further assistance.
Kindly arrange to collect your order(s) within 7 days after receipt of the e-mail. In the event orders that are not collected within this period, they will be returned to our warehouse located at 8 Lorong Bakar Batu #05-12 Singapore 348743 with additional 7-days extension.
Please contact our Customer Service team with your Order ID at sales@motherswork.com.sg or WhatsApp text at 92987301 before heading to our warehouse.
Self-Collection @ HQ (Orders placed before 12pm) (Temporarily Unavailable for whole of May 2024)
8 Lorong Bakar Batu
#05-12
Singapore 348743
Collection at our warehouse is available between Mondays and Fridays, excluding Public Holidays, from 9am to 12pm and 2pm to 5.30pm on the same day of order.
International Shipping
International Shipping
For shipping requests outside Singapore, kindly contact us via email at info@motherswork.com.sg.
Our dedicated team will assist you in arranging overseas shipping to your specified address
Refund & Exchange Policy
We only accept returns or exchanges for defective items.
We regret to inform you that exchanges or refunds cannot be processed at our physical store unless specifically stated otherwise.
Should you receive a defective item, kindly contact our Customer Service team at sales@motherswork.com.sg.
Please include your Order ID, details regarding the defective product, and attach supporting photos or videos. Returned items must meet the criteria of being in their original condition, packaging, and include all parts and accessories within 7 days of delivery to qualify for eligibility.
Exchanged products must be of equal or higher value, requiring a top-up if the value is higher. For returns, we will issue a refund in the form of a Motherswork online store credit, excluding delivery charges and promotional discounts, upon approval of the return and refund request.
Refunds or exchanges are strictly not allowed for the following items:
Soft toys / plush toys Books & stationery Adult swimwear Adult intimates Bath and skincare products All other cleaning products All other hygiene products Items on sale Any other items at the discretion of Motherswork
GST refund is not applicable for all online orders
RETURNS
Please read the instructions below on how to raise a return request.
All returned goods will be inspected upon arrival at our appointed addresses and the buyer will be notified within 3 business days about the return's eligibility. Please remember to include the order number (e.g. #10005) when making the return. All items must be returned in resalable condition in original packaging and exchanged only one time per invoice. Returns that are not in original condition, outside of this time frame or unauthorized returns cannot be accepted.
Instructions for Return(s) To raise a return, kindly contact our Customer Service team at sales@motherswork.com.sg to submit a return request within 7 days from the date of receipt before visiting our Headquarters.
1. Please send an email to our Customer Service Team with the following information:
Full Name Order Number ID (e.g #10005) Item(s) to be returned Reason(s) for the return A photograph of your purchase
Refunds will be given at the discretion of the Company Management.
2. Our Customer Service Team will acknowledge your request and confirm your details.
4. Do send the item(s) that you wish to return to the following address by courier within 7 days:
Motherswork Pte Ltd
8 Lor Bakar Batu
#05-12
Singapore 348743
Please note that the buyer will bear the shipping expenses for returning the item(s) to Motherswork and is responsible for the safety of the delivery. Upon meeting our return policies and confirming the original condition of the items, all returns will be processed within the next 3 business days. An email notification will be dispatched to you promptly upon completion of the refund from our end. Your refund(s) will be issued in Motherswork Online Store credit within 7 business days. For any further queries or clarifications regarding your refund(s), please reach out to our Customer Service Team directly.
Should the return not be accepted, the customer has two options:
Collect the items from Motherswork Headquarters. Request item return through a Motherswork appointed courier service ($15 fee).
Upon approval of the return, the value of the returned item in Motherswork Points will be refunded through a Motherswork Online Store gift card. The gift card will be sent to the registered email address associated with the order.
Refunds are subject to the discretion of Company Management.
The price of the item I purchased has changed since I received it.
We regret to inform you that our pricing is subject to change based on various factors such as market trends, stock availability, and consumer demand. Unfortunately, we are unable to refund the price difference for items previously purchased.
Is it possible to make changes to or cancel my online order after it has been placed?
Once an order has been successfully placed, our system does not allow modifications to the selected items or the delivery/contact details. If you wish to cancel the entire order, please contact our customer service team via email. It's important to note that all items are subject to availability, and we cannot guarantee their continued availability if you choose to re-place the order.
Motherswork Headquarters 8 Lorong Bakar Batu #05-12 Singapore 348743
Operating Hours: Monday to Friday (excluding Public Holidays) 9am to 5pm (Avoid lunch break: 12pm to 2pm)
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Overview
A crinkly double sided soft pad that can be positioned in two variations for two developmental stages.
This book introduces baby to five essential expressions: happy, sad, sleepy, hungry and surprised.
Identifying range of emotions helps to promote emotional intelligence and baby-parent interaction whilst exploring the playful activities.
Your baby will have tons of fun exploring different textures and fun illustrations with the innovative My Feelings Crinkle Toy
Can be played with flat on the floor, when strolling outside or free-standing, which will encourage your baby to practice tummy-time
For Easier Development and Easier Parenting!
Details
Double sided My feelings crinkle toy for 2 developmental stages. Stage 1: 0-3 months - high contrast illustrations. Stage 2: 3 months+ colorful side
Features vibrant illustrations, fun activities and crinkly textures
Aids your babies sensory development, motor skills and emotional intelligence
Can be used flat on the floor or free-standing for tummy time.
The toy is lightweight and easy to fold and even includes plastic rings so it can be attached to buggies, car seats and cots!
measures - mat size: 44 X 33cm, 17.3"x13"
suitable from birth
Development Values
The sweet illustrations introduce babies to facial expressions, encouraging them to identify a range of emotions, therefore strengthening their emotional intelligence.
The innovative toy also features high-contrast imagery which will delight the developing eyes of younger babies, whilst the brightly colored side is ideal for the later development stages.
This toy can be played with flat on the floor or free-standing, ensuring it is a fantastic aid to encourage babies to practice their tummy time skills, in turn strengthening their head, neck and shoulder muscles.
Use flat position to encourage baby to experience the sense of crinkly fabric using his hands or feet while developing his gross motor skills.
Colorful, lovable illustrations stimulate parent-baby interaction and baby's emotional intelligence.
As baby grows and develops, he will love exploring the playful activities and crinkly textures of the My Feelings Crinkle Toy, which will aid his sensory development and motor skills.